Last Updated: 20 November 2025

At Credknox LLP , we strive to provide high-quality tech services and complete client satisfaction.

However, we understand that situations may arise requiring refunds.

1. Eligibility for Refund

Refunds are applicable only under the following conditions:

• The developer or expert has not started the work.
• The client requests a cancellation within 2 business days of payment.
• No deliverables have been shared.

2. Non-Refundable Cases

Refunds are not applicable if:

• The developer/expert has started work or delivered any part of the project.
• The client delays communication or fails to provide project materials.
• Work dissatisfaction arises after project delivery (we offer corrections instead).
• The subscription is cancelledmid-month after hours have been utilized.

3. Refund Process

Eligible refunds will be:

• Processed within 10 business days of approval.
• Returned via the original payment method.
• Subject to transaction or processing fees charged by the payment gateway.

4. Service Replacement

Instead of a refund, clients may choose to:

• Replace a developer or switch to another service (e.g., from SEO to Shopify).
• Carry forward remaining hours to the next month (subject to management approval).

5. Contact for Refunds

To request a refund, please contact our billing team at:

info@optycommerce.com

Include your invoice number, payment date, and reason for refund.